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Scotts Resume

Manager with marketing and leadership expertise. Experience in negotiating solutions for both internal and external systems. Proven record of dedicated coordination in complex operations.

FOCUS AREAS
* Marketing tactics and strategies
* Team and interpersonal skills
* Fiscal responsibility
* Customer values
* Resource allocation
* Total Quality Management

TECHNICAL SKILLS
* Hands-On Programming in Visual Basic, C++, SQL, HTML, XML, VS, .NET and Scripting.

PROFESSIONAL EXPERIENCE
PC Club Computers, Colorado 2003-2005
Manager / District Manager
Led and directed managers in technical solution and service environments.

* Opened and marketed three PC Club Computer stores in Colorado.

* Researched and provided comparative S.W.O.T. analysis of local markets.

* Developed a tactical marketing program that was key in surpassing sales and margin goals.

* Negotiated advertising contracts for print, radio, T.V., online and other media channels.

* Engaged in networking COOP relationships with Intel, Qwest, SUN, and Corporate Express.

* Provided input to the Vice President on ways to improve company and product branding.

Computers N Music, Colorado Springs, Colorado 2002-2003
Computer Consultant / Technician
Supported both Macintosh and PC client base with software and hardware solutions.

* Managed sales and service departments.

* Performed merchandising and strategic positioning of products.

Gateway Inc., Colorado Springs, Colorado 2000-2002
Technical Support Professional
Supported military, business and consumer client base with technical issue resolutions.

* Effectively served clients, preventing return of systems and avoiding costly refunds, replacements, and customer attrition, saving the company more than $100,000 annually.

* Coached call center technicians on diagnoses, reduced call times by 33%, increased productivity and client satisfaction.

* Organized team to support Denver service center, improved repair times from 12 days to 6 days and significantly increased customer satisfaction.

* Recognized by peers as Top Team Player in 4 out of 5 quarters.

Ruby Tuesday International, Colorado Springs, Colorado 1998-2000
Service Trainer
Worked with and trained sales staff on operations of computer systems and procedures.

Red Robin International, Colorado/ Washington State 1994-1998
Manager / Regional Manager
Responsible for product purchase, budget management, quality control, inventory management, database administration, hiring, training and supporting the management staff for 3 separate operations.

* Set up a computer automated ordering system for managers, reducing time spent in submitting orders by 40%. This increased order accuracy by 5%.

* Increased team productivity, resulting in a sales increase of over 15% from $1.5 to $1.7 million, through training, coaching, and developing managers in a positive environment. This translated to customer satisfaction with repeat and referral business.

* Revised and maintained the database to track usage and waste which more accurately balanced weekly Profit and Loss statements. Exceeded all metric goals for the year, and was formally recognized by the President of the company for leading the team.

EDUCATION

Colorado Technical University
Associate of Science Degree in Information Technology
Graduate - 4.0 GPA

posted by feedscott @ 10:34 PM